KPI’s or Key Performance Indicators are a measure for an organisation to set Quality of Service targets and compare them against actual traffic. Typically, these are set at Call Direction, Carrier and Destination level, however, the system allows users to set up KPI’s at any level including network elements such as route, trunk and switch.
Once these targets are set, the user is presented with traffic that represents a certain period or interval for the same day and time over the previous days or weeks. This data is superimposed on top of the targets so that the user is a give a clear indication as to how the network is performing against those targets/KPI’s.
Another feature of the KPI’s is that once a Quality of Service metric such as ASR, ACD or NER falls below a certain threshold, alerts can be generated and sent to relevant parties. These alerts can have various thresholds for escalation purposes.